Return Policy

Return & Refund Policy – ANJIVA AYURVEDA

Effective Date: 13 September 2026

At ANJIVA AYURVEDA, a brand of Success Eagle Global Marketing Pvt. Ltd. we take care to ensure that every order reaches you in good condition. Due to the nature of our wellness products, returns are accepted only in specific circumstances.

Company: Success Eagle Global Marketing Pvt. Ltd. Brand: ANJIVA AYURVEDA Address: Ranaghat, Nadia, West Bengal – 741201, India

When Can You Request a Return or Replacement?

A return or replacement may be requested only if:

• The product was damaged during transit

• The product has a manufacturing defect

• You received the wrong product

• The product received is materially different from the product ordered

Such requests must be submitted within 5 days of receiving the order. This approach is similar to the reference policy you provided, which limits returns/replacements to damaged, defective, or incorrectly delivered products.

Products Not Eligible for Return

For hygiene, safety, and product-quality reasons, we generally do not accept returns for products that have been:

• Opened or used

• Tampered with

• Damaged after delivery due to improper handling

• Returned without the original packaging

• Returned with missing labels, seals, batch details, or other product information

• Damaged because of improper storage after delivery

• Ordered by mistake or due to a change of mind

Opened or partially consumed wellness products are not eligible for return or refund, except where required under applicable law.

How to Request a Return or Replacement

To request a return or replacement, contact our customer support within 5 days of delivery.

Please provide:

• Order number

• Customer name

• Registered mobile number/email

• Reason for the return

• Clear photographs of the product

• Photograph of the packaging

• Photograph showing the batch number and expiry details

• Invoice/order confirmation, where applicable

Please do not send any product back without receiving return confirmation from ANJIVA AYURVEDA.

Damaged Product on Delivery

If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please contact us immediately. Where possible, customers should take photographs or videos of the package before opening it. This may help us investigate the issue with the courier or delivery partner.

Return Pickup

If the return request is approved, we may arrange a pickup through our delivery partner. The returned product should be kept in its original packaging with labels, seals, batch details, and other applicable product information intact. Return pickup availability may depend on the customer's location and courier serviceability.

Replacement

Once the returned product is received and verified, we may provide a replacement where the claim is found to be valid. Replacement is subject to product availability. If the same product is unavailable, ANJIVA AYURVEDA may offer an alternative resolution or refund, as applicable.

Refunds

If a refund is approved, it will generally be initiated after the returned product has been received and verified. For eligible prepaid orders, the refund will normally be processed to the original payment method. The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, or financial institution. For Cash on Delivery orders, any eligible refund may require verified bank/payment details from the customer.

Shipping Charges

Where the return is approved because the customer received a wrong, defective, or transit-damaged product, applicable return/replacement shipping costs may be borne by ANJIVA AYURVEDA. Returns arising from customer error, where accepted at our discretion, may be subject to applicable shipping or handling charges.

Order Cancellation

Customers may request cancellation before the order is dispatched. Once an order has been dispatched, cancellation may not be possible. If an order has already been delivered successfully, it cannot ordinarily be cancelled or returned merely because the customer has changed their mind.

Verification of Return Claims

All return, replacement, and refund requests are subject to verification. ANJIVA AYURVEDA reserves the right to reject a request where the product does not meet the applicable return conditions or where the issue resulted from improper handling, storage, or use after delivery.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws. Any updated policy will be published on this page with the revised effective date.

Contact Us

For return, replacement, cancellation, or refund-related queries, please contact: Success Eagle Global Marketing Pvt. Ltd. ANJIVA AYURVEDA Ranaghat, Nadia, West Bengal – 741201, India Email: [Add official customer support email] Phone: [Add official customer support number]